1. What is the NextGen Users Group Meeting (UGM)?
The NextGen Users Group Meeting (UGM) is a three-day conference providing hands-on
learning, enhanced product understanding, and opportunities to exchange knowledge
with peers in an engaging environment. The agenda features education sessions, an
interactive hands-on room, a lively exhibit hall, networking lunches and receptions,
as well as the entertaining Client Event.
2. What are the dates for the UGM meeting this year?
Start: Monday, November 14, 2011
End: Wednesday, November 16, 2011
Optional Pre-Conference Workshops: Sunday, November 13, 2011
4. What is the registration fee for the optional Pre-Conference Workshops on Sunday, November 13th?
$325.00 each
*Please note—this fee is in addition to the conference registration fee.
5. What is the cost of additional guest tickets for the Client Event on Tuesday, November 15th?
$125.00 each
*Please note - All guests must be twenty-one (21) years of age to attend the Client Event.
6. Can we pay by check for the UGM registration fee?
Yes, when registering select the check payment option. An automatic invoice will
be sent to you as part of your registration confirmation email.
Check payment is due within thirty (30) days of your registration date. If the check
payment is not received within thirty (30) days, your registration is subject to
cancellation.
7. How should I make my check payable to, for the UGM registration fee, and where do I mail it?
All checks should be made payable to:
NextGen Healthcare
Checks should be mailed to:
Attn: Courtney Marshall
NextGen Healthcare
795 Horsham Road
Horsham, PA 19044
*Checks should not be sent to the QSI Office or lock boxes.
8. Is there a discount for registering more than one person from a practice?
No, discounts are not offered for more than one person registering from a practice.
9. How do I register for the UGM?
To register for the UGM, click on the registration page. Complete all the required
fields. You will receive a registration confirmation via email once you submit your
completed registration. If you have questions, please contact us at ugm@nextgen.com
or 267-960-6287.
10. I'm trying to register someone, but the system is showing that their e-mail address is not valid. What should I do?
Each attendee who registers must have their own individual e-mail address to register.
All attendees must be clients of NextGen Healthcare and their e-mail address must
be registered in our system. If you cannot successfully register someone, contact
ugm@nextgen.com with the full name, company name, and e-mail address of the person
you are registering. We will send you an e-mail alert once access to the system
is granted.
11. I'm already registered for the UGM, but I'd like to add an additional Pre-Conference Workshop. How do I do that?
If you would like to add a pre-conference workshop, you must log in to the registration
site, click on "modify registration," and then choose "add a pre-conference workshop."
You will need your registration confirmation number in order to add the workshop.
12. Where can I find my registration confirmation number?
Your registration confirmation number will be e-mailed to you after you have completed
the registration process. If you are having difficulty locating your registration
confirmation number, please contact a UGM team memeber at
ugm@nextgen.com or at 267-960-6287.
13. How can I switch to a different Pre-Conference Workshop?
Log on to the registration site with your registration confirmation number and click
"modify registration." From there, you can cancel an existing registration and register
for a different pre-conference workshop.
Please note – when changing your Pre-Conference Workshop registration you may notice
a refund of the original workshop and a new charge for the new workshop on your
monthly credit card statement.
14. I can't attend the UGM; however someone else from my organization will be going in my place. How do I make a name change to my registration?
To make a name change on an existing registration, please send an e-mail to ugm@nextgen.com
with the full name, e-mail address, and organization name of the current registrant—along
with the full name, e-mail address, and organization name of the replacement attendee.
All name change requests must be received in writing and may only be made through
a UGM team member directly.
15. Is there a fee to make a name change?
Yes, the name change fee is $150.00 and will be charged each time a name change is completed.
16. I registered, but I didn't receive a confirmation e-mail. What should I do?
Send an e-mail with your name and organization name to ugm@nextgen.com stating that
you have not received your confirmation. Please be sure you have added ugm@nextgen.com
to your safe senders list.
17. What does it mean if I received a "Failure of Payment" message?
This means the credit card provided for registration payment was not processed due
to an error—such as: exceeding card limits, an incorrect billing address, security
reasons, etc. Please contact a UGM team member at 267-960-6287 and have your credit
card information at hand.
18. How do I cancel my reservation?
If you need to cancel your reservation, go online to the registration site and enter
your meeting confirmation number. You may cancel your reservation from there.
19. Is there a cancellation fee?
A $300.00 administrative fee* will be applied if you cancel your registration on
or before October 14, 2011. Cancellations received after October 14, 2011, including
no-shows, will result in forfeiture of 100% of all fees paid. Registrations may
not be reinstated once they have been cancelled. If re-registering, the current
registration fee will apply.
*Please note—all but a $300.00 cancellation fee will
be refunded to the card on file.
20. What hotel(s) are the official conference hotel(s) for the 2011 UGM?
The official hotel for this year's UGM meeting will be:
- The MGM Grand Hotel & Conference Center*
- The Signature located within the MGM Grand
*This is the main conference location where all the UGM events will take place.
21. How do I make a reservation at the MGM Grand Hotel?
During the registration process, you will be prompted to make a hotel reservation.
If you have difficulties, please contact a UGM team member at ugm@nextgen.com or
267-960-6287. In order to make hotel reservations in NextGen Healthcare's room block,
you must first be registered for the UGM.
22. When will I receive confirmation of my hotel reservation?
You will receive your hotel confirmation within seventy-two (72) business hours
after registering. Please make sure you have added ugm@nextgen.com to your safe
sender list. If you do not receive your hotel confirmation, please contact ugm@nextgen.com
with your full name, organization name, and your arrival and departure dates.
23. What is the difference between the MGM Grand and the Signature?
The MGM Grand is the main tower to the MGM Grand Hotel & Conference Center. The
Signature Tower is an all suites tower, which is located within the MGM Grand Hotel
and offers the luxury of a non-smoking and non-gambling environment.
24. What should I do if I want to room with another UGM attendee?
While registering, select the type of room you would both like, and in the "roommate
box" please type the name of the attendee with whom you would like to share a room.
The system will match you up once you have both submitted your complete registration.
*Please note—both attendees need to request a room, and type their roommate's name
in the roommate box.
25. What should I do if I'm trying to reserve a room at the hotel, but it says "unavailable?"
Room types will be granted on an availability basis and cannot be guaranteed. Certain
room types will fill up faster than others. Register early to ensure the best availability.
26. How do I make a change to my hotel reservation?
Changes may be made online by going to www.nextgenugm.com and going to the Registration
Page. Hit the Register Now button and select "Already Registered" - enter your meeting
confirmation number found on your registration confirmation page. Click the "My
Travel Page" and then the "Travel Request" Tab to change your arrival or departure
date, or to cancel your room. Please print a new confirmation page after making
changes.
27. Why do I have to put a credit card down to reserve the room?
The MGM Grand Hotel's reservation policy requires that a valid credit card be submitted
from every guest who is reserving a room.
28. Can I pay via check for my hotel stay?
The hotel does not accept check payments for your hotel stay.
29. Can I use someone else in my organization's credit card?
Yes, you can use someone else in your organization's credit card. To do so, send
the hotel a completed credit card authorization form. The credit card authorization
form must be completed and sent prior to your arrival at the hotel.
Credit Card Authorization Forms:
MGM Grand Hotel and The
Signature at MGM Grand.
30. What are the ground transportation options between the airport and the hotel?
The hotel is located less than three miles (approximately 10 minutes) from the Las
Vegas McCarran International Airport (LAS). For available transportation options
please visit our Travel Page.
31. Where can I find the UGM agenda?
The agenda is located on the agenda page. Please be sure to check back often as
we will continually update the agenda with the latest conference information.
32. Can I bring guests or children to the UGM events?
Only registered conference attendees, wearing their conference badge, may attend
conference events. No one under twenty-one (21) years of age will be permitted to
attend events where alcohol will be served, such as the Client Event.